Similarly, American Airlines says customers can submit a claim form online after leaving the airport. The airline even provides a handy cheat sheet showing how to navigate the process. Meanwhile, United says that customers who notice damage after leaving the airport can also submit a claim in writing to the airport's baggage service office, so long as it's within the seven-day arrival window for international flights. "I would just suggest that customers reach out to us for any next steps." someone that reaches out shortly after getting home vs weeks later)," a Delta spokesperson told TPG via email. "Once left the airport, it would be, of course, tough to verify where the damage was from, but I would encourage customers to reach out as there isn’t a one size fits all on these things (i.e. Situations where a claim is submitted after a bag has left an airport are generally handled on a case-by-case basis. Taking this initial step of filing a claim is important because it becomes increasingly more difficult to prove that your bag was damaged by the airline once taken off-site. The wear and tear an Away suitcase sustained. You'll then receive a reference or file number that you'll want to hold on to throughout the process. Once an airline representative inspects the bag, you may be asked to complete a damaged bag form - typically in person, though Delta lets passengers complete a claim form online - if it's determined that the airline may be responsible for the damage. It should be located near the baggage claim area or the ticket counter. To report the damage to an airline, find the local baggage service office of your carrier immediately after arrival. This means you need to almost immediately notice the damage after getting your bag off the carousel. To start, know that most major domestic airlines, including American Airlines, Alaska Airlines, United Airlines, Delta Air Lines and Southwest Airlines, all require travelers to report damage to bags before leaving the airport. File a claim before you leave the airport Here's everything you need to know about submitting a claim and what you can expect throughout the process.įor more TPG news delivered each morning to your inbox, sign up for our daily newsletter. However, what happens when your luggage becomes damaged beyond that when getting from point A to point B? Damaged baggage policies are fairly consistent across airlines, with several key steps you'll need to take. Whether you are traveling with Away luggage or another brand, it's reasonable to expect your bag to experience normal wear and tear over time. Although Away describes its hard shell as "durable polycarbonate," this appears to be a common problem with Away suitcases, as I learned when discussing my observation with some friends with Away suitcases. While I love my bag overall, the one thing I noticed almost immediately upon using my suitcase for the first time was the visible scratches and white marks it received after just one trip. An added bonus is the included reusable water-resistant laundry bag. I love my Away suitcase for a few reasons, including the chic black design and its ability to easily fit in the overhead bins of most domestic and international airlines. Until then, I had long used the same soft-shell, black-and-gray carry-on bag that I inherited from the luggage closet in my parent's basement many years prior. I am a bit embarrassed to admit that I didn't transition to using a hard-shell suitcase until I purchased my first suitcase from Away (The Carry-On) in 2021.
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